Privacy Policy

The privacy and security of your personal data are essential to us. Our Privacy Policy transparently explains what information we collect, how we use it, and how we protect it. You can learn about your data protection rights and our principles here.

1. Introduction and Scope

This Privacy Policy explains how we, as e-acenta, collect, use, process, store, and protect your personal data when you visit our website, use our services, or interact with us. Our policy has been prepared in accordance with Law No. 6698 on the Protection of Personal Data (KVKK) and other relevant legislation.

This policy applies to all personal data collected through our website, mobile applications, and all other online services. By using our services, you agree to the data collection and usage practices described in this policy.

2. Personal Data We Collect

To provide our services and improve your experience, we collect various types of personal data:

Identity and Contact Data: Your name, surname, e-mail address, phone number, address.
Transaction Data: Your reservation and purchase history, order information, payment information (processed via payment processors, your card details are not stored by us).
Usage Data: Information about how you use our website (pages visited, links clicked, time spent, search queries, etc.).
Technical Data: Your IP address, browser type, operating system, device information, geographical location data.
Communication Contents: Records of your correspondence or phone calls with customer service.
Demographic Data: Information such as your age, gender, interests (with your consent or in an anonymized form).

3. Purposes of Using Your Personal Data

We use the personal data we collect for the following purposes and legal grounds:

To provide our services, process and deliver your reservations and orders (Performance of a contract).
To provide account management and customer support (Performance of a contract, legitimate interest).
To improve the functionality and user experience of our website (Legitimate interest, explicit consent).
To send you special offers, campaigns, and notifications (Explicit consent).
To fulfill our legal obligations and resolve potential disputes (Legal obligation).
To prevent fraud and ensure security (Legitimate interest, legal obligation).
To conduct market research and analyses (Legitimate interest, explicit consent).
To carry out information security processes in accordance with legal regulations (Legal obligation).

4. With Whom Do We Share Your Personal Data?

Your personal data is not shared with third parties except when required by legal obligations or for the provision of our services. The main situations in which sharing occurs are:

Service Providers: With our business partners such as payment processors, hotel/tour suppliers, IT service providers, analytical service providers. These sharings are mandatory for the provision of our services and are secured by contracts.
Legal Authorities: With authorized public institutions and organizations within the framework of legal obligations such as court orders, prosecutor's requests.
Business Partners: For marketing activities or joint campaigns (only with your explicit consent or with anonymized data).
Potential Buyers: In situations such as the sale, merger, or transfer of our company or its assets, with relevant parties within the framework of confidentiality agreements.

Shared data may be subject to the privacy policies of the respective third parties and are used only for specific purposes. In case of sharing your data with third countries, necessary measures are taken within the framework of the relevant provisions of the KVKK.

5. Security of Your Personal Data

We take various technical and administrative measures to ensure the security of your personal data and to prevent unauthorized access, disclosure, alteration, or destruction:

Data encryption (such as SSL certificate) and transmission security protocols.
Firewalls and unauthorized access controls.
Data access authorization controls and authorization matrices.
Privacy and data security training for employees.
Regular security audits and vulnerability scans.
Data backup and recovery procedures.

However, please remember that data transfer over the internet is not 100% secure. Therefore, we cannot guarantee the absolute security of your data. In case of any security breach, the relevant legal processes will be initiated.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve user experience, analyze site performance, and provide you with personalized content. Cookies are small text files placed on your device by your browser.

Strictly Necessary Cookies: Essential for the basic functionality of the site (e.g., login, reservation cart).
Performance Cookies: Help us understand how the site is used, see which pages are popular, and improve site performance.
Functionality Cookies: Provide you with a more personalized experience by remembering your preferences (such as language selection, username).
Targeting/Advertising Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings, block or delete cookies. However, disabling cookies may cause some features of our website not to function properly or negatively impact your user experience.

7. Rights of the Personal Data Subject

As personal data subjects, you have the following rights in accordance with Article 11 of the KVKK:

To learn whether your personal data is being processed.
To request information if your personal data has been processed.
To learn the purpose of the processing of personal data and whether they are used in accordance with their purpose.
To know the third parties to whom personal data are transferred domestically or abroad.
To request the correction of personal data if it is incomplete or incorrectly processed.
To request the deletion or destruction of personal data within the framework of the conditions stipulated in Article 7 of the KVKK.
To request that the operations carried out in accordance with the above paragraphs be notified to third parties to whom personal data have been transferred.
To object to the occurrence of a result against the person himself/herself by analyzing the processed data exclusively through automated systems.
To demand compensation for damages in case personal data is processed unlawfully.

To exercise these rights, you can send an e-mail to konfly@gmail.com or make a written application to İhsaniye Mh. Vatan Caddesi, Adalhan İş Merkezi, Kat: 3 No: 303, Meram/Konya. Your applications will be answered within 30 days at the latest.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will take effect immediately upon posting the updated policy on our website. We may notify you of significant changes via email or with a prominent notice on our website. You are advised to review the policy regularly.

9. Contact

If you have any questions or concerns about our Privacy Policy or the processing of your personal data, please do not hesitate to contact us:

Email: konfly@gmail.com
Address: İhsaniye Mh. Vatan Caddesi, Adalhan İş Merkezi, Kat: 3 No: 303, Meram/Konya
Phone: 0532 744 51 17

Last Updated: 27.07.2026

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